TrueLearn created a value added selling solution to help Symantec resellers understand the implications of compliance related issues and to help them develop more effective compliance related software sales strategies. The solution focused resellers on taking a more consultative sales approach with customers and helped them to move from a point product sales approach to selling compliance software solutions.

The alignment solution consisted of two parts:

• Sarbanes-Oxley (SOX) - Understanding the Big Picture: Participants used TrueLearn's Universal SOX GuideMap to learn about the complexities of the Sarbanes-Oxley act and the far reaching areas of impact at their customer's organizations.
  
  
• Sales Focus: This fully customized GuideMap provided key product information linked to SOX requirements and introduced a variety of real world selling situations where they used their knowledge to improve their selling strategies and elevate their sales conversations to key decision makers.

TrueLearn adapted its Maximizing Performance Through Diversity solution for use in a medical center environment. Participants explored the depth and breadth of diversity and its impact across the medical center. They identified ways to work more effectively as a team and leverage their Indicators of Excellence through living their values.

TrueLearn created an Innovation through Diversity alignment program to help employees focus on the opportunities inherent in behaving in an inclusive manner. Created to focus employees on growth through untapped market opportunities and a global perspective.

Participants explored the depth and breadth of the true meaning of diversity and understand its impact on a fundamental level. They identified ways to leverage the diversity currently in the company and to explore new ways to share ideas and develop high performing teams.

TrueLearn created a program to align all employees around the new strategy. Developed to roll out simultaneously with the strategy program.

Participants discover the reasons for the paradigm shift and how each of the elements of the new strategy support each of the objectives in their mission.

Exercises include interactions with internal and external customers in line with new behaviors, and how it supports their vision.

Three different versions were created for the audiences: clinical personnel, corporate and billing. Participants — 21,000 employees.

1. Road Show

TrueLearn created an experiential learning tool for a road show promoting their new Imager for detecting abnormal cells of cervical cancer in ThinPrep samples.

Lab directors and cytologists were invited to learn about features and benefits of the new device, and about issues concerning the implementation of the Imager.

Two Imagers were sold within 2 months, directly attributed to the learning program.

2. E-Learning program

TrueLearn created a Virtual Training program for Operating the Review Scope - a key component of the ThinPrep Imager. A CD-ROM was developed to help cytologists learn about Features and Benefits, Functionality, Workflow and Maintenance.

Exercises include a 3D model of the Review Scope, which participants can freely rotate and zoom in and out to examine the Scope and it's parts. A key part of the program is an animated demonstration of the Workflow that was then applied to a number of real life cases for practice. Click here to see a demonstration.

3. Medical Seminar

‘Implementing breast cancer risk assessment practices’, is part of a series of CME seminars. Participants learn benefits and implications of what it means to implement breast cancer risk assessment routines in their practices.

One of the biggest clothing retailers in the world

Program to increase comp sales by aligning store employees around the new customer service standards. Created to provide a thorough understanding of the need to focus on the customer experience to increase conversion rates, units per transaction and overall customer satisfaction. Employees work with real-life situations to understand the best behaviors. Participants – 160,000 employees worldwide, translated into seven languages.

The outcome was an increase of $487,000 over a three-week period of time, measured in 35 test store locations. Based on the statistics of the study, the conservative projected increase is a $379 million global gain over the first year.

Launch of competency-based performance management program to help employees understand and internalize the Core Competencies. Created to incorporate behaviors and actions into the different work roles and situations. Participants saw how these competencies supported the vision, and how living by these, the vision for the future could be realized.

Program to align store employees around the customer service vision. Created to provide a consistent understanding of the need to focus on customer service and the overall experience. Employees work with real-life situations to understand the best behaviors. Final component allows for ongoing measurement of customer service. Participants – 24,000 employees.

“Benchmarking our stores that used the customer service program against the control group showed that comp sales, units per transaction and average sale were significantly increased almost immediately.” Quote from client representative.

New employee program aimed at integration of Bank’s history, goals, values and performance; developed as integral part of new employee training. The first phase was a big picture understanding of the bank’s history, why certain decisions were made at that time, and the consequences they had.

The second phase created an understanding of what their values and guiding principles meant, and how they support the realization of their vision. This showed how immaterial characteristics such as values can support a realistic, material goal. Participants – 500 new employees annually.